The PR Checklist Every Property Team Should Have

Written by Melissa Napolitano | Oct 20, 2025 1:00:00 PM

In today’s commercial real estate landscape, proactive communication isn’t optional — it’s essential. Whether managing an open-air lifestyle center, a regional mall, or a mixed-use property, your public relations strategy directly shapes how your center is perceived by tenants, shoppers, and the broader community.

At Danbury Marketing, we believe every property team should maintain a simple, strategic PR foundation. Consider this your go-to checklist for building credibility, strengthening relationships, and elevating your property’s visibility.

1. Messaging

Clear, consistent messaging ensures every communication reflects your brand’s identity and values. From press releases to social posts and on-site signage, alignment builds trust and reinforces your property’s positioning in the market.

2. Media Outreach

Earned media remains one of the most credible ways to tell your story. Identify your local and regional media contacts, pitch timely updates, and maintain regular communication. Strong media relationships help keep your property top of mind and positively represented in the public eye.

3. Tenant Engagement

Your tenants are your greatest advocates. Regularly share media opportunities, highlight store milestones, and include them in property-wide campaigns. When tenants feel supported, their enthusiasm amplifies your broader marketing and PR efforts.

4. Crisis Plan

Every property should have a prepared communications plan for unexpected situations — from weather disruptions to public safety concerns. A structured response process protects your reputation and helps maintain public confidence when it matters most.

5. Metrics

Track and measure your PR performance. Monitor coverage, engagement, and sentiment to understand what’s working and where to refine. Data-driven insights ensure your efforts remain intentional and impactful.

Start Checking Them Off

Strong public relations create stronger communities — and properties that communicate well thrive.

Danbury Marketing partners with property teams across the country to craft integrated marketing and PR strategies that connect people, places, and brands.

📈 Let’s elevate your property’s story.